Privacy Policy – Firefly Solar (New Zealand)

Last Updated: 12/04/206

1. Introduction

Firefly Solar (“we”, “us”, “our”) is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the Privacy Act 2020 (New Zealand).

By using our website or services, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following types of personal information:

a. Information You Provide

• Name

• Email address

• Phone number

• Physical address (for solar assessments/installation)

• Property details relevant to solar system design

• Payment or billing information (if applicable)

b. Automatically Collected Information

• IP address

• Browser type and device information

• Website usage data (via cookies and analytics tools)

c. Third-Party Information

We may receive information from:

• Referral partners

• Marketing platforms

• Publicly available sources (e.g., property data)

3. How We Use Your Information

We use your information to:

• Provide solar consultations, quotes, and installations

• Communicate with you about your inquiry or project

• Process payments and manage accounts

• Improve our website and services

• Send marketing communications (with your consent)

• Comply with legal obligations

4. Sharing Your Information

We may share your information with:

• Employees and contractors involved in delivering services

• Installation partners and electricians

• Third-party service providers, including:

  • CRM and software platforms

  • Payment processors

  • Marketing and analytics providers

We will not sell your personal information.

We may disclose information if required by law or to protect our legal rights.

5. International Data Transfers

Some of our service providers may be located outside New Zealand (e.g., Australia, the United States).

Where this occurs, we take reasonable steps to ensure your information is protected in accordance with New Zealand privacy laws.

6. Cookies and Analytics

We use cookies and similar technologies to:

• Improve website functionality

• Understand user behavior

• Enhance marketing efforts

You can disable cookies through your browser settings, though this may affect website functionality.

7. Storage and Security

We take reasonable steps to protect your personal information from:

• Loss

• Unauthorized access

• Misuse or disclosure

This includes secure systems, access controls, and reputable third-party platforms.

8. Your Rights

Under the Privacy Act 2020, you have the right to:

• Access your personal information

• Request correction of your information

To exercise these rights, contact us using the details below.

9. Retention of Information

We retain personal information only as long as necessary for:

• The purposes outlined in this policy

• Legal and regulatory requirements

10. Marketing Communications

We may send you marketing emails or messages if you have opted in.

You can unsubscribe at any time by:

• Clicking the unsubscribe link in emails

• Contacting us directly

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal information, please contact:

Firefly Solar

Email: hello@fireflysolar.nz

Phone: 03 540 3003

Address: 18 Warren Place Māpua, Nelson 7005

14. Complaints

If you believe we have breached your privacy, you can contact us first. If you are not satisfied with our response, you may contact:

Office of the Privacy Commissioner (New Zealand)

Website: https://www.privacy.org.nz